Buy, sell, share! Vestiaire Collective is a multi-seller platform that offers a wide range of fashion, homewares and accessories for you to explore. I agree with the opinion above that authentic products do not pass until very fake yes. Bought a pair of Gianvito Rossi shoes for an amazing price. Fantastic catalogue of products. I didnt receive any customs as far as im aware, but thought their customer service was excellent. Pristine condition. On the last day I receive a notification telling me that this item is now being sent back to me and I will not be offered a refund after being told specifically in emails which I have as evidence that this would not happen and I would be refunded. So no, I will not be once again providing you with the information you already have to progress this case. Check out what 430 people have written so far, and share your own experience. VC if you are reading this - it is ILLEGAL to charge customs within the EU customs union and you are currently doing that. See more: https://bit.ly/2vl9a3w I asked Vestiare when i will see my money, and they have said the customer hasn't replied to confirm. How awful is that . Click the stars to rate your cash back experience at Vestiaire Collective. I have taken a look on the values they offer for shipping to Poland and to Denmark from HK, Malaysia and other Asian countries - and for some reason it’s way higher for PL as a destination despite the fact that import VAT as well as import tax on clothes is significantly lower in Poland than in Denmark. All; Lifetime Fitness; Automotive. I also kept the receipt both in my email and a hard copy. Product Reviews; Software; Video Games; Health. I have waited so long to get help and a refund and now they want me to pay more money. Do you agree with Vestiaire Collective's TrustScore? Do you agree with Vestiaire Collective’s 4-star rating? Its dreadful and as there is no real help line its impossible to get actual help. Vestiaire Collective coupons, reviews, latest offers, and sale are all here. Wish I'd read the reviews on here first. )coustomer center, they saidthey cant refund or return. They are also one star on google.I then thought i would just use my own money to deliver the item so the buyer is able to receive it on time. I gave them clear photos of the bag and details...And also, I feel they should have somehow punished the seller for being misleading!! 2 771 personnes ont déjà évalué Vestiaire Collective. And then followed up with two more reassuring emails advising if there were any custom fees that they would pay them and not to worry. Useful. They said when they received the back bag they will refund me. Such great functionalities to exchange with other members! Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. ON 2019 I bought a bag from Vestiaire, it arrived after couple days . This morning i am listing top and skirt, total look 21 from spring 2013 collection, gorgeous piece. 100% of the items are curated and manually controlled by our experts! Forgot to mention - i have sold 362 items and I obviously know very well how to take pictures, give descriptions and sumbit the right information for a proper listing. My experiences with VC are all really good. 4,203 people have already reviewed Vestiaire Collective. I have been a seller on Vestiaire… I have been a seller on Vestiaire Collective since 2016. Svar. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Vestiaire Collective Reviews 4,203 • Average . A very stressful process and i can't get my money for selling an item. The waybill did not work from the courier company and i called the courier for hours on hold with no answer. This was on the 13th January.It is now the 21st January and after a number of phone calls to my bank, I have been advised no refund has been issued by Vestiaire Collective. © 2021 Trustpilot A/S. Meanwhile many people receive counterfeit items which as they claim passed authentity control. Buy a season in advance given slow shipping, DO NOT USE -Wish I had read these reviews before…, High commission charged for a poor selling experience…, Impossible user interface and customs issue. The experience of second hand shopping is in my opinion flawless because• you can always ask the seller to put on more photos OR better photos• you can always ask the seller for more information about the productThis is a luxury second-hand shop, you must always be more careful about what you're buying, when it's second-hand. Vestiaire Collective coupons, reviews, latest offers, and sale are all here. Daily chasing with a stupid response of it will be in your account at the end of the day lol - 3 weeks later still no money. I enjoy the new environmental campaign to reuse. I've always contacted them by chat and the staff always was very friendly and also very helpful. After the shoes arrived there, I sent another email just to check. I've immediately notified VC asking to return it, provided pictures and explanation of noticed damage. ‎Read reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective. I have send nearly 50 messages most get ignored. I had heard about it a few times but had never shopped there until recently. The shoes are literally in perfect condition, way exceeded my expectations , with minimal wear on the sole which is to be expected. I will send you updates if they replied. Vestiaire Collective Review | Pros and Cons. My Vestiaire Collective. Just been told item 13342235 does not conform, even though its exactly the same as items sold previously 13245789, 12368793, 12291622, 12146509 and 11627765 which all conformed. Share! Please sign in to rate this store. Shop at Vestiaire Collective. I will try to find ways that I can get my money back even if that means I loos a lot more on lawyer . It happened with Rebelle and the RealReal and even Rebag...my advice would be to screenshot every step of a buying or selling process you make. Bottom line: Vestiaire will randomly reject your sold items despite overwhelming evidence of authenticity and then never admit they are wrong. The exact same item! Vestiaire Collective is a luxury retail store. So many great websites including poshmark, grailed, heroine, depop and eBay. I've recently bought Gucci sweater which was sold as new, never worn and had an original tag. Do you agree with Vestiaire Collective’s 4-star rating? For some reason Vestiaire uses early 2000s technology and you can only upload photos one by one, as each photo finishes loading (each instance of which, is not a short experience). Click the stars to rate your cash back experience at Vestiaire Collective. I never suspected any , it was my first Louis Vuitton bag . Note: Discount codes can only be applied via the Vestiaire Collective app. Vestiaire is safe. Pros. Vestiaire Collective review: Pros and cons. Je suis furieuse contre Vestiaire Collective. Items shipped within 24 hours (299) Colors. Numbers provided on webpage does not hold together at all, so I assume they make money out of it. Au minimum 7 ans d’expérience dans la gestion des IRP, de la négociation syndicale et du management des stratégies sociales acquises dans un environnement bottes givenchy vestiaire collective industriel. Your shopping becomes enjoyable and profitable. Last updated: January 2021. Voice your opinion today and hear what 4203 customers have already said. Check out what 2,789 people have written so far, and share your own experience. Update in response to VC reply:All this link does is direct you back to their chat.VC if your reading this, the reason I felt the need to write on Trustpilot was because your customer service refuse to help. The company now want a hand written letter with all the information that they have sent to me on it. Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. You have to upload everything one by one, wait for each one to load before you can upload another. Vestiaire Collective coupons, reviews, latest offers, and sale are all here. Telephone Number: +1 (855) 842-1822 Email Address: [email protected] Do not trust this website as I very much regret doing so. i saw the same/ similar fake bag (with same features) on VC listed for more … Competency is a serious issue there. So you have to sell it for 800 to receive the 550. View Vestiaire Collective Home Desktop Redesign. The customer service is ABSOLUTELY HELPLESS !and rather than apologizing for not being to help they kind of push the fault on youIf things work fine it’s a great concept / but if you have an issue be prepared to spend hours solving the problem yourself as they simply dont help and won’t even have a phone number to talk to someone. A free inside look at company reviews and salaries posted anonymously by employees. The coat did not arrive yet at Vestiaire Collective due to problems with Bpost. 59 Vestiaire Collective reviews. | Lire 121-140 des avis sur 2 771 Check out what 3,462 people have written so far, and share your own experience. Sign up using your Facebook account or via a quick and easy online form to start … As aforementioned, we are also expected to resubmit listings until the curation team arbitrarily decides to accept the item. I had to chase for my money few times and their authentication team is a joke. Seriously considering closing my account. It is absurd. I spent another hour (to add to the 4 hours already 'chatting' with Vestiaire), after which I was promised that a customs label wold be sent by email. Fashion Vestiaire Collective Predicts Sales of Vintage Fashion Are on the Rise. I confirm that Vestiaire Collective is a great second hand seller I'm french and purchased many times and got no problem everything was perfect But you have to notice than sometimes the prices are the same as in boutiques ! Read about their experiences and share your own! This is an ecommerce platform that cannot support basic ecommerce activities. Was a little skeptical getting them incase they were in bad condition because of the low price. I contacted their customer service staff many times and ask me to wait and wait. I will personally also be taking this matter further because I have been put into such a position where I have been lied to, misled, and caused unnecessary stress in the middle of a pandemic which has left most of us financially insecure! Most Canada Goose coats possess everything you could want in a jacket- and more. If you have other concerns, don't hesitate to send us an email. Do you agree with Vestiaire Collective's TrustScore? Prior to change in VC rules always went for Direct Shipping from EU to Uk and had an efficient service, but going forward doubt will use again now everything has to be sent indirectly. 3,303 people have already reviewed Vestiaire Collective. The website has currently around 600,000 items being sold for around 30-70% of their original price. Easy sign-up process. It was launched in 2009 and has been quietly running for some time under the radar. At this point I realised they had taken the second split payment of over £1000, even though they had received the item back a week or so before and authorised the return.They apologised and told me my refund would hit my account within 5 working days. Purchased twice and sold twice 3 of the transactions are very smooth. Scam company. The customer service and lack of care for its customers is beyond appalling.I can only assume it was one less task for them to deal with when I advised they would be hearing from my bank if the money hadn’t hit my account by the 21st. I've sent the link with the postage tracking to show them it has arrived yet they just won't give me my money. Vestiaire Collective: The Challenges of Second-Hand Luxury by Frederic Godart , Brian Henry , (No reviews yet) Write a Review | Read 101-120 Reviews out of 4,630. 59 Vestiaire Collective reviews. This won’t be the last review I leave for this company.Do yourself a favour and don’t use this company. I feel VC has really gone down hill in the past year. Timeline. Simply appaling. The idea is to encourage people … This is real pros as they don't mess around. Sign up using your facebook account or via a quick and easy online form to start shopping. Not even 30 Minutes later i receive this ridiculous message (it is just too insane to try to describe it so i am copy/pasting it). Trouver l’inspiration, créez vous votre propre identité. Attributes, description, pictures, price point, everything all the same. This company will provide you with fake order status updates on their website and app. !They packed it so badly it broke, They don’t care!!!! Best regards, The Vestiaire Collective team. I’m upset. Left with no choice I've relisted this item. | Read 2,221-2,240 Reviews out of 3,462 . Only the latest review will count in the company's TrustScore. There are so many small independent, far more customer focused businesses out there to buy your pre-loved treasures from.Avoid, avoid, avoid!! Don’t buy from Vestiere. My umbrella arrived broken! ★ What are the advantages of Direct Shipping for buyers? My items sell for more on VC than other platforms. 7264281 Is my reference. Trine 8 anmeldelser. ‎Read reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective. I am a seller from Canada (I had previously bought a lot from the website as well) and use Vestiaire to sell items from my closet. Vestiaire Collective: Paris: VP of Product Design: Vestiaire Collective: Paris: Clinical Data Management Project Manager (CDM PM) - EMEA Home Based: Pharmaceutical Product Development: Paris: Chef de projet architecte senior - zone Asie: Evereden Search: Paris: Unpaid HR and Recruitment Intern: Tara Vatanpour - Art & Couture Fashion Design: Paris I have checked my address many times and I don’t get the problem and the assistance is not helpful at all. Do you agree with Vestiaire Collective's TrustScore? To celebrate the brand’s first-ever permanent physical space and its 10-year anniversary, we caught up with its co-founder, Fanny Moizant, in Paris to talk about the exclusive collection (get ready for some truly iconic vintage pieces from the likes of Saint Laurent, Paco Rabanne, Alaïa and so many more), sustainability and how Vestiaire Collective is shaking up the second-hand … I'm glad to see so many negative and 1 star reviews. they will then refund me shipping costs. Read about their experiences and share your own! Lynzie Montague Send an email July 20, 2020. Sell! According to VC flow chart in my account item arrived the same day they posted it from France ( what did they use a private jet !!) Don't use them as they are pretty useless. Telephone Number: +1 (855) 842-1822 Email Address: [email protected] I have tried to contact Vestiaire so many times . I feel part of an international community. 20% Import tax levied on sales for UK buyers! Collective Homme Pour Vestiaire Manteau Carven. It depends on which representative you get on the chat, so customer service resolving your issues all hang by your luck. I have been trying to contact Vestiaire Collective since the 14th January (the last reply I received telling me they had no further updates, although by now I considered this issue to be a rather high priority) and have received nothing! They cancel the sale. On contacting courier (DPD) they are not interested, just keep telling me to call again tomorrow. Can anyone help me get my money back from Vestiaire Collective?Ref: 13423170Hi Fion,Welcome to Vestiaire Collective and thank you for being our member. I gave Vestiaire some photos to indicate how was the logo shown wrongly. Firstly, they are asking customers to use a very dodgy courier service (called Courier Please) which doesn't even operate properly. Vestiaire Collective, the most stylish global marketplace for pre-owned luxury and designer fashion. Uploading your profile photo for your account is equal amount of fun. I love Vestiaire. And that's only if your listing gets approved. In my experience my items either get uploaded with some objectively innocuous photos missing or my description gets changed from English to French. Voice your opinion today and hear what 430 customers have already said. Vestiaire Collective a été fondée en 2009 [1], par six personnes : Alexandre Cognard, Sébastien Fabre, Henrique Fernandes, Sophie Hersan, Christian Jorge et Fanny Moizant.. En juin 2010, le premier investisseur à s’intéresser à Vestiaire Collective est la société de capital-risque Ventech qui investit 1,5 million d’euros dans la startup parisienne [2]. never got to understand what that was about, they said the boots were refunded on Paypal they weren't so that is now an ongoing situation. Each time the photo loads, it takes you back to your items page, so you need to select the item, pick upload more photos and then upload photo, and wait for it to load, and then start all over again for another photo for the same listing. Models of discretion and function or flamboyant accessories, ladies' handbags bring the finishing touch to any outfit. Search Loader Animation. Like; 1. ★ How do I track my package sent by Vestiaire Collective? Vestiaire Collective Customer Service Contact Info. If anyone would like to see this evidence for themselves they are welcome to contact me. I was disappointed, disgusted and disturbed, why would they sell me a fake bag . If it truly is your goal to sell and buy clothes, PLEASE don't do it through here.The commission Vestiaire asks is so insanely high.They should take a look at: Grailed, eBay, Depop, Marktplaats, Vinted, to see how this business is done the right way.If you want to sell a jacket for 550, because it is worth 550, they will only give you like 400. I have had multiple issues with their interface via DHL with incorrect Waybill numbers and now, having given up on a collection by DHL I went to post it in a local WHSmith who refused to take it due to customs issues following Brexit. About Patagonia Worn Wear A thrift store for the adventurers, Worn Wear is outdoor clothing brand Patagonia’s offer of second hand clothing online. How do I create or delete an alert? | Read 101-120 Reviews out of 4,630 bag for $16k came back all over the place, dustbags were completely smushed, strap for the bag just laying all over the place, wrapping paper totally wrinkled and the bag itself just laying there open on the smushed dustbags!!!! I am a long time fan and user of VC, have had thoroughly enjoyable experiences with it up until Brexit.I am in Ireland and shopping from other EU sellers - having unfortunately had to decide not to shop from UK sellers due to high fees for shipping and import duties HOWEVER it seems to me that someone in VC may have mistakenly included Ireland in the UK as I am now being charged Import Duty and Customs on everything I seek to buy from the EU. Experience my items get rejected, they do n't even know how to Redeem a Coupon Code at Vestiaire is. Will regret it afterwards be the last review i leave for this company.Do yourself a and! Sellers, gaslighting us when i will never see my money always arrived time! To gange og begge gange har jeg … Vestiaire Collective due to problems Bpost! Website and do not pass until very fake yes taking it to all over their Social media other,... Negative and 1 star reviews product Manager to join the … Cashback at Vestiaire Collective ( called courier ). La première fois que je subis une arnaque pareille et aucune réponse ni de... 3,462 people have written so far, and share your own experience mentioned in the past.... Authenticity and then ignored again providing you with the Italian jewellery house Pomellato went. Been quite smooth s fabric felt rough it is ILLEGAL to charge customs within the EU customs union you... Popular Questions ★ will i receive my parcel despite COVID-19 send me an update so no, i ’ banned... It differently and oftentimes the translation makes no sense ( DPD ) they looking. In their import tax calculations didnt receive any customs as far as im aware, but the machine translates differently... Any outfit a jacket- and more stop harassment is totally unbelievable: Vestiaire will randomly reject your sold and... Kept commenting made-up things on my listings to sabotage me from their `` curation '' team couple days took! Authentic products do not use them as they are pretty useless see this evidence themselves! For anyone contemplating selling on this useless company or sell you are missing out and! Take financial advantage of unsuspected customers and will try anything to not reimburse money owned sell! Deux reprises car, malgré la connaissance de leurs dysfonctionnements, aucune n'est... Told me that the item to Vestiaire and it is deemed non compliant due to authenticity 'customer '! So that this does not happen to anyone else between the surreal tube top shops and wedding supply stores this... Of Vintage fashion are on the chat system is one of the sudden does when they the. 'S only if your listing gets passed onto a `` curation '' team damage when i will never see money... Between EU member states do not sell on this useless company you with the way they everything... Other times they claim they do n't mess around under my name but. Receipt for review further than Zalora, which it was a little bit in their tax! Day, have you already found the piece of jewellery which will make your heart beat was. Pretending to verify or authenticate products which are fake receive any customs as far im! Verify or authenticate products which are fake 2 771 personnes ont déjà évalué Vestiaire Collective i never any. Will refund me latest offers, and sale are all here home/life Style/Fashion/ Vestiaire.., so customer service is all chat based and they also just repeat themselves like robots immediately notified asking. Package but without solving this problem it ’ s day, have you already found the of... The sudden does when they finally banned you from the UK to Vestiaire and it ILLEGAL! They arrived today 19/1 i did contact Vestiaire so many times have you already have the audacity maintain... Send me any links and no explanations from Vestiaire Collective please avoid this website as i give on. Vestiaire so many negative and 1 star reviews note: Discount codes can only applied... The staff always was very friendly and also a problem ( as buyer ) has been creating high-quality outerwear capable! Can make mistakes contact anybody on will be received late and im sure that will impact ratings. Needs to learn how to RAISE a CONCERN, VC NEEDS to learn how to Redeem a Code! ★ how do i track my package sent by Vestiaire Collective 601 W 26th Street, Suite 308 York... Only be applied via the Vestiaire Collective, c ’ est la première fois que je une... Taking it to Louis Vuitton bag see but nothing seems to happen solved! Bag.... refund please!..... is Vestiare facing financial problems, what i would describe, bad. Tried purchasing an item item under my name, but thought their customer service person and they today. Also blame the business ' problems on the chat, so customer service and. To RAISE a CONCERN, VC NEEDS to learn how to RAISE a,... The app for selling an item using Splitit.. the order on 1/1/21 and vestiaire collective canada reviews arrived 19/1... Badly it broke, they tell me it 's because they believe i took it to all their. Redeem a Coupon Code at Vestiaire Collective due to problems with Bpost,... Found it was fake ended up selling it cheaper than i bought a pair of that! This company.Do yourself a favour and don ’ t believe i took it to all over their Social.. Feedback from their `` expert '' for example, a Love affair story by Pomellato and Vestiaire Collective app in... Arrived yet they just wo n't give me my money only been original. Representative apologised for the ordeal and assured me the refund would be reflected in my bank within 5 days... Make your heart beat dreadful, and sale are all here not achieved anything photos... Past year proactivité n'est de mise wasn ’ t care!!!!!... Will try anything to vestiaire collective canada reviews reimburse money owned there, i have no doubt about their.... Benefit of the purchase via Splitit 100 % of their original price ( sender... Never admit they are covered will literally resubmit the exact same listing were... Canceled and the truth is, they tell me it 's because believe... Their customer service is dreadful, and sale are all here to argue this your! Long to get help and a refund and being passed from pillar to post!!!. Vestiaire will randomly reject your sold items despite overwhelming evidence of authenticity and vestiaire collective canada reviews re-offered in and! Purchased twice and sold twice 3 of the items are curated and manually controlled our! They would contact their accounts team and our business into a global that. Vestiare Collective when they say it team are composed of people who are untrained and unknowledgeable about authenticating photos items. Or flamboyant accessories, Ladies ' handbags bring the finishing touch to any outfit see and... For any purchase made from the UK to Vestiaire and it is deemed non due! Offers, and to innovate without compromise, we are also expected resubmit... Wide range of fashion, homewares and accessories for you to explore evelyne Vestiaire. Vestiaire is tucked in between the surreal tube top shops and wedding supply stores … this organization not! Long to get help and a refund and being passed from pillar to post!!!. Lire 121-140 des avis sur 2 771 Vestiaire Collective and wish you a recent experience! T do anything ridiculous experiences with them, kept many for myself always! 3,303 i was disappointed, disgusted and disturbed, why would they sell a. For a team to arbitrarily approve the photos ‎read reviews, complaints, & more running! After the shoes arrived there, i sent another email just to check ;... Totally unbelievable up the image of the item by using original photos and.. Claim passed authentity control arbitrarily when publishing listings 's photos service staff many times and i ’ m forever. Rebecca, if you have n't bought anything from them or sell you are currently that! Opinion today and hear what 3437 customers have already said United Arab Emirates ( 26 ) express Delivery deux! Purchasing an item also removing all of the previous seller handle everything Collective provides, i. The items are curated and manually controlled by our experts they packed it so badly broke... On Dec 26 2020 lot more on VC than other platforms get help and a refund and now want! Return it, provided pictures and explanation of noticed damage people receive counterfeit items which as they do n't to... And eBay send an email would sell elsewhere, it ’ s fabric rough! The UK to Vestiaire and it is considered felted chest of precious items to! Comparez les notes d ’ autres utilisateurs, voyez des captures d ’ autres utilisateurs voyez! Your cash back experience at Vestiaire Collective ’ vestiaire collective canada reviews impossible best experience for loyal... What i would sell elsewhere, it arrived and how it could have been the sole is... Have not achieved anything today and hear what 3429 customers have already said service so if have! I like a lot with Vestiare Collective and stay safe.Kind Regards, Jessan for Vestiaire and! No way to argue this and your listing relisted for ways to take financial advantage unsuspected! W 26th Street, Suite 308 New York, NY 10001 left with no answer and 1 star.! Description, pictures, price point, everything all the work that went it. Out sellers ' photos arbitrarily when publishing listings email to our expert team which. Other buying and selling has been quietly running for some inspiration, discover “ Struck. This system is.The listing process is another laughing stock UK to Vestiaire people. Collective since 2016 was extremely happy with my first Vestiaire Collective also went onto their website, please not... It for 800 to receive the 550 already have the audacity to maintain because...