As the situation changed the associates were still able to assist with it and were a pleasure to work with. When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. They treat you like family. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. Learned alot about financial stress and that I was not alone. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. You can also load them on the optional PayActiv prepaid Visa card. This particular time, the third time, I reached out on a Saturday about the day before. The customer service reps don't have any knowledge about the card and having this card is pointless. I am fed up, I am done. Over 85,000 billers. They Actually Cared And Took Their Time With Me. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! They provide their employees lunch and a nice work atmosphere. Your company needs to give her a raise. I really appreciate her hard effort in doing everything possible to satisfy customers. I decided to update my review. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. Once again A Negative Experience that Sandra made better. Their contact info is found on the app. Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. Great company to use. I'm so grateful and very impressed. Payactiv is a great place to work. You can't use the prepaid card for anything. There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. Whether your card was provided through your employer or you applied for our prepaid card yourself, PayActiv cards open up opportunities for access to better financial services. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. They provide their employees lunch and a nice work atmosphere. Get up to 50% of your hard-earned wages every two weeks. Instant transfer to the Payactiv payroll or prepaid card. There is no cost for contacting Customer Service. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. Thank you so much !!!! Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you Flexibility. This made my day and gave my level of trust a higher outlook on their customer service.. † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. She said I will get back with you . Standard message and data rates from your wireless service provider may apply. The guy had me on hold for a hour then picked up and hung up. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! I’m always struggling to come up with the funds to pay her. Anytime I need help I dial her direct line. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. The date CBKC receives your direct deposit and the effective date are controlled by the originator. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. ISO/IEC 27001:2013 is … If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. Thank you again. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. She answered every question that I couldn’t get the answer from anyone else. Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. It's peace of mind. Life's expenses don't wait for payday and neither should you. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. Payactiv mobile app, online, or call customer service. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. Amazing customer service. She was the most calming and caring specialist. (877) 910-8400. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! PayActiv does not share your cell phone number, email address or personal information with third parties. No card issued. THANK YOU!!! If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. and I am very appreciative!!! Business Profile. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. Thank you Sandra and also thank you Sostenes for your professionalism. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. Customer Service Representative in San Jose, CA. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. Sandra is especially helpful and diligent and clearly cares about the customer! © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. She’s truly a blessing. After receiving your card, download the PayActiv App on your mobile phone and create an account or login if you already have an account. 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